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Community Dashboard FAQs

Learn the answers to frequently asked questions about ClearPoint Community Dashboards.

Ted Jackson avatar
Written by Ted Jackson
Updated over 2 weeks ago

Community Dashboards are public-facing or intranet websites that showcase ClearPoint data in a highly visual, accessible format. They help organizations communicate progress, share performance results, and engage stakeholders around key initiatives.


❓ What is a Community Dashboard?

A Community Dashboard is a custom-built website—typically public-facing or intranet—that uses the WordPress platform to display data pulled directly from ClearPoint. It allows you to present your strategy, performance measures, and progress updates in an interactive, narrative-friendly format.


❓ What are the benefits of a Community Dashboard?

A Community Dashboard helps you:

  • Promote transparency on progress, strengths, and gaps

  • Share accessible, visually appealing performance updates

  • Tell a clear story with your data

  • Eliminate manual data copying by pulling information directly from ClearPoint

For forward-thinking cities, it also serves as a competitive differentiator and public engagement tool.


❓ How does data connect from ClearPoint?

ClearPoint provides a WordPress Plugin that connects WordPress to the ClearPoint API.
Data is displayed using ClearPoint-specific shortcodes, making it easy to embed dynamic information throughout your dashboard.


❓ How is a Community Dashboard different from HTML publishing?

HTML Publishing is a great way to share ClearPoint content online, but Community Dashboards offer:

  • Full design customization

  • Responsive mobile layouts

  • Complete control over the website’s look and feel

  • The ability to match your organization’s branding and web style

Both options rely on ClearPoint data, but dashboards provide a more flexible and immersive web experience.


❓ How does my dashboard get updated?

Updates happen from WordPress with just a few clicks.

Changes made in ClearPoint are not instantly published to your dashboard—this is intentional, giving you time to review and approve updates before making them public.


❓ Who hosts the dashboard?

ClearPoint hosts Community Dashboards for a small annual fee. Hosting includes:

  • Managing backups

  • Installing and maintaining required plugins

  • Updating and testing WordPress, themes, and extensions

  • Ensuring smooth performance and compatibility


❓ What WordPress themes can I use?

The Divi theme is currently the only fully compatible theme with the ClearPoint WordPress Plugin and the ClearPoint Content Generator.
Divi is widely used, flexible, and supports the dynamic layout features needed for dashboard content.


❓ What is the ClearPoint Content Generator?

The ClearPoint Content Generator is a Chrome extension that makes it easy to pull ClearPoint data into WordPress using a code format readable by shortcodes.
This is especially helpful if you’re building your own dashboard or handling your own annual updates.


❓ How much does it cost?

Dashboard construction is priced per day, with an additional annual fee for hosting and maintenance.
Contact us at [email protected] or 866-568-0590 for detailed pricing.


❓ What is the process for getting started?

ClearPoint will:

  1. Learn your goals and design preferences

  2. Build and review static design prototypes

  3. Create clickable WordPress page mockups

  4. Finalize designs with your team

  5. Develop templates and build out the full dashboard

This ensures a smooth, collaborative design and implementation process.


❓ Who needs to be involved on my team?

You should involve:

  • Senior leadership or department heads

  • Communications or public information teams

  • Your board or council (if applicable)

  • Any design stakeholders

  • A technical resource with HTML, CSS, or WordPress experience (if you plan to self-manage updates)


❓ Can I see examples?

Absolutely!


You can view customer dashboards here.

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