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Community Dashboard – Changing the Credentials on Your Dashboard

Learn how to update your Community Dashboard credentials in WordPress using ClearPoint API Keys to keep your live data connection active.

Ted Jackson avatar
Written by Ted Jackson
Updated over 2 months ago

Community Dashboards are public- or intranet-facing WordPress sites that display live ClearPoint data in a user-friendly, visual format. If your API credentials expire or are updated, you’ll need to update them in WordPress to maintain the connection between your dashboard and your ClearPoint account.


Before You Begin

You’ll need API Keys from your ClearPoint account. See our article on “Managing Data Loader Keys” for step-by-step instructions on creating API Keys.

If you don’t have API access, contact your ClearPoint Administrator or reach out to [email protected].


Updating ClearPoint Connection Credentials in WordPress

  1. Open your browser and navigate to your WordPress login page.

    • The URL will typically look like:
      https://yourcityhere.clearpointstrategy.com/wp-login.php

  2. Enter your WordPress username and password, then click Log In.

  3. Once logged in, select ClearPoint from the WordPress left-hand navigation.

  1. Under Connection Credentials, click Change Connection.

    1. A confirmation message will appear at the top of the screen — click OK to proceed.

  1. In the Access Key field, paste your Access Key from ClearPoint.

  2. In the Secret Key field, paste your Secret Key from ClearPoint.

    1. Do not change the Environment field.

    2. The Environment should always be set to APP.

  3. Click Update.

  4. Your connected ClearPoint account name will appear in the Connected Account field, confirming a successful connection.

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