If you’re experiencing an issue that appears only on your computer or browser, clearing your cache is often the quickest fix.
Your browser cache stores temporary files and old versions of ClearPoint pages, which can sometimes prevent new updates or images from loading correctly.
Why Clearing Cache Helps
Clearing your cache forces your browser to retrieve the most up-to-date version of ClearPoint instead of a stored one.
This is especially useful if:
A new ClearPoint release is available but new features aren’t appearing.
You’ve updated images or data, but your browser still displays outdated content.
Your colleague can see changes that you can’t.
💡 We recommend using Google Chrome for the best ClearPoint performance.
Important: What Happens After Clearing Cache
When you clear your cache:
Websites may load slightly slower the first time as files re-download.
Saved site data such as logins and preferences may be removed.
You’ll need to re-enter login credentials on some sites.
How to Clear Cache by Browser
The steps to clear your cache vary depending on your browser. Follow the instructions below for the browser you use:
If the Issue Persists
If clearing your cache does not resolve the issue, please contact our support team at [email protected].
Include your browser type and version (e.g., Chrome 130.0) and describe what you’re experiencing.
💡 Some issues may also be related to local browser extensions or security settings — our support team can help identify those quickly.