This is your gateway to ClearPoint, your strategy journey begins here.
Whether you're here to monitor key performance indicators, track milestones or align your team's efforts toward a shared vision, we're here to ensure that your strategy is executed as seamless as possible.
Logging In
From our website
Click on Login and you will be redirected to our Login page
From our login page
Enter your email address and password
We recommend you check the box to Remember me
Click the Log In button
If you forgot your password, click on Forgot Password?
Enter your email address
Click on Send Email You will receive an email with instructions to reset your password If you continue to experience login issues even after resetting your password, please refer to the "Troubleshooting Login Issues" section below for additional guidance.
Troubleshooting Login Issues
If you encounter login issues, follow this guide to troubleshoot and resolve common problems.
General Steps for Troubleshooting
Refresh Your Browser: Sometimes, a simple refresh can resolve temporary glitches.
Clear Your Cache and Cookies: Clearing your browser's cache and cookies can fix issues caused by outdated or corrupt files.
Restart Your Computer: Rebooting can resolve many device-level issues that interfere with login.
Organization-Wide Single Sign-On (SSO) Issues If you are using Single Sign-On (SSO) and your credentials are active but you still cannot log in, it may be an issue on the organization's side.Follow these steps:
Check with Your IT Team: Contact your organization’s IT department to investigate your organizations SSO settings or other related issues.
Device-Specific Login Problems If you believe the login issue is unique to your computer, perform the following steps:
Complete the general troubleshooting steps outlined above.
Verify whether the issue is device-specific by attempting to log in from another device or browser.
If the issue persists, inform ClearPoint support for further assistance.
Escalating Unresolved Login Issues If troubleshooting steps do not resolve the issue:
Contact ClearPoint Support: Provide as much detail as possible about the problem and mention the steps you’ve already tried.
Work with Your IT Department: For SSO issues.
By following this guide, you should be able to address most login issues effectively. For persistent problems, do not hesitate to reach out to the ClearPoint support team for further assistance.
Managing Profile
Select your Profile icon in the top-right corner of any screen and click on your name to Edit Profile. You'll see three tabs:
Profile Tab
Update your Name, Title, Department, and Manager
Confirm or review your Email Address
Manage you Language, Timezone, Profile Picture preferences
Notifications Tab
Configure your notification email address
Choose whether to receive an email for each alert or a daily digest
Set your notification preference and save changes
Security Tab
Change your Password
Manage your Two-Factor Authentication settings, if enabled
AI Tab
Review and accept ClearPoint’s AI usage agreement if prompted
Adjust your AI preferences, including whether AI is enabled and the starting prompt for AI-assisted interactions
